For FBOs & charter operators
The errands an FBO absorbs for every departure
Catering collection, forgotten items, documents, luggage runs and hotel deliveries — handled by a dispatched runner with proof, instead of by whoever is free.
Available on requestFor transportation companies, DMCs, hotels and FBOs.
Part of Private Aviation · all services
What this service handles
An FBO runs on favours. Somebody drives to collect the catering, somebody takes a forgotten bag to a hotel, somebody runs a document to a crew. It works until two departures overlap.
VaultPac can take those as dispatched movements with proof at both ends, offered to the nearest available operator rather than assigned to whoever is standing in the lobby. The FBO keeps its staff on the ramp.
It is a sub-service of private aviation, sold to FBOs, handlers and charter operators rather than to passengers.
Typical movement
- Request from the FBO What, from where, by when
- Runner assigned Offered to the nearest available operator
- Collected with proof Scanned and photographed
- Delivered to the aircraft, crew or hotel Recipient recorded
Who uses this service
- FBOs and handlers
- Charter operators and brokers
- Aircraft management companies
- Flight departments
- Crew and passengers mid-trip
How VaultPac coordinates it
Every booking is a trip. A trip carries trip services, and each service breaks into the individual movements that actually have to happen — which is why the people and the bags do not have to travel the same way.
- Trip
- Trip services
- Individual movements
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FBO coordination
Tail number, operator, FBO and arrival details captured on the movement so the vehicle meets the aircraft rather than the terminal.
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Operator assignment
Movements assigned to a specific operator and vehicle, with the assignment visible to dispatch throughout.
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Timed offer & backup routing
The preferred operator is offered the movement first and has a window to accept; if they do not, it moves to the backup pool automatically.
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Proof of pickup
Time, place and who released the item, captured at collection.
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Proof of delivery
Time, place and who received the item, captured at delivery.
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Dispatch monitoring
Every movement on one board while it runs, so a late arrival is seen rather than reported.
What runs this movement
Assignment reads the passenger count and the bag count, so the vehicle that arrives fits both. Larger movements run several.
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Executive sedan
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SUV
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Sprinter
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Cargo vehicle
Why VaultPac for this
- The FBO's own staff stay on the ramp instead of driving across town.
- Every run is documented, which matters when the item is a passport or a catering order somebody is billed for.
Questions
Can a runner go airside?
Only within the FBO's own access rules and escort procedure. Ramp access is the FBO's to grant, and we work to it rather than around it.
Next step
Plan fbo concierge with us
Tell us the shape of the movement — dates, numbers, where it starts and where it has to end. We come back with an operating plan and a price, not a form letter.